FAQs
🛒 Orders & Shipping
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account to view your order status.
Can I cancel my order?
If your order hasn't shipped yet, please contact our customer service team as soon as possible to request cancellation.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location.
Where do you ship from?
All of our orders are shipped from the United States.
Do you offer international shipping?
Currently, we ship within the United States only. We're working on expanding our shipping options in the future.
How do I update my shipping address after placing an order?
Contact our customer service immediately with your order number and the correct address. We'll do our best to update it before the order ships.
💳 Payments & Returns
What payment methods do you accept?
We accept the following payment methods:
- PayPal
- Visa
- Mastercard
- JCB
- UnionPay
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original packaging. For more details, please refer to our [link].
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and reason for return. They will guide you through the process. Detailed instructions are available in our[link].
Are there any items that cannot be returned?
Yes, certain items such as clearance products and personalized items are non-returnable. Please review our [link] for a complete list of non-returnable items.
👂 Ear Irrigation Devices
How does the ear irrigation device work?
Our ear irrigation device gently flushes the ear canal with warm water to remove excess earwax, providing a safe and effective cleaning method.
Is it safe to use at home?
Yes, when used according to the instructions, the device is safe for home use. It's crucial to follow the guidelines to avoid potential risks such as ear canal irritation or eardrum damage.
How often should I use the ear irrigation device?
Frequency varies per individual. It's advisable to use the device only when experiencing discomfort due to earwax buildup. Overuse can lead to irritation.
Are there any precautions I should take?
Ensure the water used is at a comfortable, body-safe temperature. Do not use the device if you have an ear infection, perforated eardrum, or any ear-related medical condition without consulting a healthcare professional.
🔴 Red Light Therapy Devices
What is red light therapy, and how does it work?
Red light therapy (RLT) utilizes low-level red and near-infrared light to stimulate cellular activity. This process can enhance collagen production, improve skin tone, reduce inflammation, and promote healing.
Is red light therapy safe?
Yes, when used as directed, RLT is generally safe. Potential side effects are minimal but may include temporary redness or irritation. It's essential to follow the manufacturer's guidelines and consult with a healthcare professional if you have specific health concerns.
How often should I use the red light therapy device?
For optimal results, it's recommended to use the device 3–5 times per week, with each session lasting 10–20 minutes. Consistency is key to achieving desired outcomes.
Do I need to wear eye protection during treatment?
Yes, wearing protective eyewear is advised to prevent potential eye strain or discomfort, especially if the device emits bright light.
Can I use skincare products with the device?
Absolutely. Using the device on clean skin can enhance the absorption of serums and moisturizers applied post-treatment, boosting overall skincare benefits.
Who should avoid using red light therapy?
Individuals who are pregnant, have photosensitive conditions, or are on medications that increase light sensitivity should consult a healthcare provider before using RLT devices.
